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Automated Software Solutions for Utility Brand

Custom kiosk software application development

Revolutionizing Meter Returns: Automate the Traditional Process with Self-Service Kiosks

+80%

Time Saving in process

+100%

Accuracy in data

+65%

Home resource efficiency

The Challenge

Throughout the development of the kiosk application for SP Group, a leading utility service provider, a significant hurdle surfaced. This challenge revolved around the need for multiple consultations during the requirement discovery phase to fully grasp the underlying issues. To address this, we commenced the project by crafting a user flow diagram to elucidate its functionality

  • Manual handling of the meter return process leads to time-consuming operations.
  • Labor and administrative tasks contribute to elevated operational expenses.
  • Manual data entry poses a risk of errors and inaccuracies.
  • Customer dissatisfaction arises from delays in processing meter returns.

SP Group

Revolutionizing Meter Returns: Automate the Traditional Process with Self-Service Kiosks

SP Group, a leading utilities conglomerate in the Asia Pacific region, is spearheading the future of energy with intelligent, low-carbon solutions tailored to its clientele. Managing electricity and gas transmission and distribution in Singapore and Australia, the group also offers sustainable energy solutions across Singapore, China, Vietnam, and Thailand.

Capabilities

Custom kiosk software application development

  • UI/UX Design
  • Custom kiosk software application development
  • Web Application development
  • Cloud server management

The Result

Utilizing our proficiency in kiosk application development, Diligence Agency provided an innovative kiosk app development solution for SP Group. Our strategy encompassed crafting custom kiosk software featuring a user-friendly interface to streamline meter returns, incorporating OCR technology for automated data entry to minimize errors, seamlessly integrating with SP Group’s systems for real-time data synchronization, and implementing remote monitoring capabilities for efficient troubleshooting and maintenance by the IT team.

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