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SP Group

Branding, Website

Custom Kiosks Software Development | MARK

+93%

Increase in customer engagement

+52%

Increase in working time

+100%

An increase of Data Accuracy

Challenges Faced by SP Group

  1. Manual and time-consuming meter return process.
  2. High operational costs associated with labor and administrative tasks.
  3. Potential for errors and inaccuracies in the manual data entry.
  4. Customer dissatisfaction due to delays in processing meter returns.

SP Group.

Revolutionizing Meter Returns: Automate the Traditional Process with Self-Service Kiosks

SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China, Vietnam and Thailand.

Capabilities

Custom kiosk software application development

  • UI/UX Design
  • Custom kiosk software application development
  • Web Application development
  • Cloud server management

Our Solution

Potential Digital leveraged its expertise in kiosk application development to create a tailored solution for SP Group. Our approach consisted of the following key elements:

  1. Custom Kiosk Software: We designed a user-friendly, intuitive kiosk software interface that enabled customers to easily return their meters at designated locations. The software incorporated touch-screen functionality for a seamless user experience.
  2. Automated Data Entry: To eliminate manual data entry errors, our software incorporated OCR (Optical Character Recognition) technology. This allowed the kiosk to automatically scan and capture meter information, reducing human involvement and enhancing accuracy.
  3. Integration with SP Group’s Systems: We integrated the kiosk software with SP Group’s existing systems, enabling real-time data synchronization. This integration facilitated efficient tracking and management of returned meters.
  4. Remote Monitoring and Maintenance: Our solution included remote monitoring capabilities, allowing SP Group’s IT team to troubleshoot issues and perform updates without physically visiting each kiosk location.

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